Analyzing PeopleSoft CRM (Field Service, Sales and Support) modules to interpret client requirements; configuring and customizing the Enterprise Integration Points (EIP) using PeopleTools, PeopleCode, SQL, WebLogic, Tuxedo and DB2; creating application engine programs; developing Auto-Case creation logic using App-Engine and File Layout; developing the UI for creating leads and opportunities; customizing the PeopleSoft CRM homepage; writing custom PeopleCode Actions to trigger business events.