Application Management Services
With the growing concern of handling multiple landscape systems,  offers a holistic & integrated approach to Application Management
Services (AMS), through our highly qualified teams with expertise
in verticals and multiple technology domains. Through technological
innovations from competency centers, in-depth industry knowledge
of Business Consulting Services and strategic partnerships, we help
manage and improve the business processes of our customers. A long
term roadmap of application maintenance and system integration with
proven methodologies, tools and value added services have laid the
foundation for success of our AMS offerings.
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experienced professionals use a well-defined set of assessment,
transition and long-term support processes to provide efficient
and cost-effective support through our Managed Services Center.
By following these processes, gains a thorough understanding of the customer's environment and
business processes. Our assessment processes are designed to gather
information about the complex business scenarios that have been
implemented. During the transition process, knowledge about the
customer's processes is collected, our web-based support portal
is deployed and service levels are identified and agreed to. Our
long-term support processes ensure the ongoing optimization of the
client's ERP environment and timely resolution of issues or problems.
believes in accountability for meeting Service Level Agreements
(SLA) negotiated as part of the overall contract with its customers.monitors performance with an Industry standard tool and provides
monthly reports to the designated customer representative.
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Virtually every type of application, like legacy mainframe systems
to Web-based and custom applications, clubbing the "off-the-shelf"
solutions from leading vendors like SAP, Oracle, PeopleSoft, Siebel
Systems and Cognos is addressed with our experience and
in-depth understanding of various Landscapes.
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Value Proposition to AMS customers
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Unique partnership model that helps
create a strategic plan to align IT investments with business
objectives |
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commitment towards achieving the Service Level Agreements helps
meet the response and resolution times and improve the processes
through Standardizing and streamlining the application portfolio |
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Our process maturity in handling
service requests through a most comprehensive governance structure
supported by tools and technologies helps in effective monitoring
and control |
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Our vertical industry practice leaders
leverage their expertise and knowledge of the business challenges
of your industry thoroughly. |
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Greater efficiency in maintenance
and operation of Enterprise wide applications, hence increasing
the ROI |
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Reduce total cost of ownership for
application management by 30-40 percent. |
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Improve maintenance support and
enhancement productivity by 20-40 percent |
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